Rights and responsibilities of patients | San Pedro Health System (2023)

Rights and responsibilities of patients | San Pedro Health System (1)

patient rights

As someone admitted to a hospital licensed by the New Jersey State Department of Health and Senior Services, you have the following rights during your stay. A copy of these rights is also posted in the patient rooms.

Medical supplies

  • Receive the healthcare and services that the hospital is legally required to provide.
  • Expect reasonable continuity of care.
  • Receive a clear explanation of your overall medical condition, recommended treatment, expected results, associated risks, and reasonable medical alternatives from your doctor. If your doctor thinks that any of this information would be harmful to your health or beyond your comprehension, the explanation must be given to someone else nominated by you to speak on your behalf.
  • Provide or withhold written consent prior to initiating certain non-emergency medical procedures or treatments. Your doctor must provide you with specific details about the recommended procedures or treatments, the risks involved, the time required for recovery, and any other appropriate medical options, in terms that you can understand.
  • Wait and get proper pain management.
  • Only participate in study research if you give your written informed consent. You have the right to refuse to participate. Human research does not involve the mere collection of statistical data.
  • After clearly explaining the possible outcomes of that decision, refuse medication and treatment unless the situation is life-threatening or the procedure is required by law.
  • Opt to use private nursing professionals or paraprofessionals (RN, LPN, or nursing assistants) per hospital policy.

communication and information

  • Find out the name and title (licensing) of any healthcare professional who provides personal care to you. All hospital staff and all interns must wear an identification card that includes the individual's name and license status.
  • Get interpreting services as soon as possible when you need them to help you communicate with the hospital medical staff at no cost to the patient.
  • Find out the names and positions of outside health care and educational organizations involved in your treatment. You can refuse to participate.
  • Upon request, obtain the hospital's written policies and procedures regarding life-saving methods and the use or removal of life-support equipment.
  • Obtain written information about the hospital's rules regarding the behavior of patients and visitors.
  • Receive a copy of Your Patient Rights, which includes the name and phone number of the hospital employee who will answer your questions and make your complaint about a possible violation of your rights.

privacy and confidentiality

  • Physical privacy during medical procedures and personal hygiene functions unless you require assistance. This right will not prevent discussion and/or examination by the relevant health personnel.
  • To keep information about you, the patient, confidential.
  • The information in your records will not be shared with third parties outside the hospital without your consent, unless required by law or by third party (insurance) payments.
  • Provide or withhold informed consent before using your image externally.


  • To medical treatment and services without discrimination based on race, age, religion, national origin, gender or source of payment.
  • Exercise all your constitutional, civil and legal rights.

medical records

  • Timely access to the information in your medical records, unless your doctor determines that such access is harmful to your health.
  • For a reasonable fee, request a copy of your medical records within 30 days of receiving a written request from the hospital.

costs of hospital care

  • Receive a copy of the hospital's payment records. If you request an itemized bill, the hospital must provide you with one and explain any questions you may have. You have the right to appeal any charge.
  • Let the hospital inform you if your insurance will not cover all or part of your bill. The hospital has an obligation to help you obtain financial assistance and/or private healthcare services to which you may be entitled.

discharge planning

  • Upon leaving the hospital, consult your treating physician about any ongoing healthcare needs and receive assistance in arranging any necessary follow-up care.
  • Sufficient time before discharge to attend to ongoing medical care.
  • If you disagree with the hospital's discharge plans, let the hospital inform you of all legal objection procedures.


  • Before the hospital transfer, find out about the need to transfer you to another center and possible transfer alternatives.
  • Let your doctor explain the reasons for your transfer and possible alternatives beforehand. Transmission will not occur unless your doctor determines it is medically necessary.

personal needs

  • Be treated with courtesy, consideration and respect for your dignity and individuality.
  • Have access to the storage space in your room for private use. The hospital will also provide a system to protect your personal property.
  • Have access to mail and telephone unless the patient's needs and/or particular case indicate that such access is disadvantageous to the patient.

Free from abuse and restrictions

  • To freedom from neglect and physical and mental abuse.
  • To be free from restrictions unless approved by a medical practitioner for a limited period of time to protect your safety or the safety of others.

questions and complaints

You have the right to address any question or complaint to a designated Hospital staff member and receive a response within a reasonable time. If you have any concerns about your care or safety, or have a complaint about a possible violation of your rights, please speak to the Head of Care. You can also contact the Saint Peter Healthcare System Service Excellence Team at732-565-5435. Sankt Peter provides you with the following addresses and telephone numbers of government agencies that handle questions and complaints.

New Jersey Department of Health and Senior Services P.O. Box 360 Trenton, NJ 08625-03606 Beschwerde-Hotline:800-792-9770

Das Büro der Joint Commission on Quality Oversight One Renaissance Blvd. Oakbrook Terrace, IL 60181

The Joint Commission 601 13th Street, NW Suite 560 South Washington, DC 20005 Beschwerden:

To file a complaint, click on the link below:

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For more informations

This Patient Rights List is a condensed summary of current New Jersey laws and regulations that govern the rights of hospital patients. Contact the New Jersey Department of Health and Senior Services for more detailed information.

Patient Responsibilities

As a patient at Saint Peter's University Hospital, we need your contribution to the following:

  • Provide correct information about past medical history.
  • Work with our hospital staff and follow applicable instructions, policies, rules and regulations to maintain safe and effective patient care.
  • Ask questions if instructions or procedures are not clearly understood.
  • Be considerate of other patients.
  • Help control noise and the number of visitors, and support a respectful and civic environment.
  • Provide information to process your hospital bill and cover any expenses not covered by insurance.
  • Respect hospital and other patient property.
  • Adhere to the hospital's no-smoking policy.

PARTNERS: For safe and effective healthcare

At Saint Peter's, we believe healthcare is “better” when our doctors, nurses and staff work closely with you and your family to make your healthcare safe and effective. Below are specific ways you can work with us to deliver the best healthcare experience possible. See the PARTNER: Keeping Health Care Safe and Effective brochure for more details. A copy is included in the yellow patient information folder you received when you were admitted to the hospital.

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  • Participate in all healthcare decisions. You are the heart of our team.

  • Keep copies of your medical records, including treatment plans and a full list of your medications. Share this information with your healthcare providers. Remember that herbs, over-the-counter medications, vitamins, supplements and alternative therapies are part of your overall health picture and should be shared with the team.
  • Make sure you and your healthcare provider agree on your treatment plan at every step. Don't be afraid to get a second opinion. Check with another doctor or two if you're unsure about your condition and the best treatment plan.
  • wash your hands During your stay, especially after using the toilet and before eating, prevent infections by washing your hands frequently and thoroughly. Your healthcare providers will use soap and water or an alcohol-based hand sanitizer to sanitize your hands before and after each visit.

  • Ask questions. If you don't understand something or have any questions, ask us. You have the right to know and understand your treatment plan and options. Find out approximately how long your treatment will last and how you should be feeling. Please write down the questions and don't be afraid to ask us anything that is unclear or confusing.

  • Recognize members of your healthcare team. Expect all employees to introduce themselves to you. Locate the photo on your ID card. If you are unsure about someone, ask them to identify themselves. Make sure staff know who you are and take necessary safety precautions, such as checking your hospital bracelet before receiving medication or taking you to a test.

  • Tell us what else you might need to make your care plan work better. Tell us when you are in pain, where the pain is and how it feels. We will ask and we want to know. Tell us if medication or other treatments are helping your pain. Don't be afraid to let us know when it's time to take your pain medication or if the medication hasn't reduced your pain to a level you are comfortable with. The pain is harder to control when it gets worse, don't wait to tell us.
  • Monitor the care and treatments you receive continuously. Know the name, purpose, dosage, and possible side effects of all your medications. Let us know if you have any side effects. After taking your medicine, tell your doctor if you feel or notice anything unexpected. Remind your doctor or nurse of any allergies or adverse reactions you have had in the past. If you are unsure whether to chew or swallow your medicine, ask. Let your nurse or doctor know if you don't recognize a drug or it looks different. That could be:
    • different size, shape or color of the pill; for example a capsule instead of a tablet.

    • a different size, color of fluid, or label in an intravenous (IV) line.

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    • a different way or route to give you the medicine; for example an injection instead of a pill.

    • a different time of day when the drug is administered; For example, a pill that is normally given in the morning is given in the afternoon.

Educate yourself and your family about your diagnosis and treatment plans.. Your doctors, nurses, pharmacists, your public library, reputable websites, and well-known support groups are good sources of information for your diagnosis and treatment. Read the written information provided by your care providers.

Further testing and treatment are not always the only or best options; Instead, ask what a new test, drug, or therapy is likely to do.

The TIGR system, part of our patient education program, can help you understand how to manage your health condition. You can access this free service from your phone by dialing the extension7800and follow the instructions in English or Spanish. You use the phone to choose the right TV channel and access the menu with topics like diabetes, pneumonia, heart attack, safety, cancer, baby care and many others.

If you need help, your nurse will be happy to help and can even recommend topics to watch. You will not be charged any television or telephone fees to access this learning system.

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Ask a trusted family member or friend to support youperson, your advocate. Make sure your attorney understands your preferences and desires.

Review consents for treatments and procedures with that person before signing to ensure you understand what you consent to. If you are stressed or in pain, ask your attorney to ask questions and write down the answers.

Ask your attorney to help you with visits and phone calls so you can get the peace of mind you need.

Name a specific reference person if you wish. A named caregiver can be a relative, spouse, partner, friend, or neighbor with whom you have a significant relationship. You assign this person to provide follow-up care when you return home. Your caregiver will receive instructions on your aftercare tasks.

Prepare for dismissal as soon as possible.We want you to feel ready for discharge before you leave St. Peter's University Hospital.


What are the specific rights and responsibilities of patients? ›

A patient has the right to respectful care given by competent workers. A patient has the right to know the names and the jobs of his or her caregivers. A patient has the right to privacy with respect to his or her medical condition. A patient's care and treatment will be discussed only with those who need to know.

What are the 7 patient rights in healthcare? ›

Issues that need to be addressed are patient competence, consent, right to refuse treatment, emergency treatment, confidentiality, and continuity of care. Proper awareness of the ethical principles and the ability to apply them to specific circumstances is relevant to all clinical specialties and settings.

What are the 10 rights of a patient? ›

Patients Rights
  • Right to Appropriate Medical Care and Humane Treatment. ...
  • Right to Informed Consent. ...
  • Right to Privacy and Confidentiality. ...
  • Right to Information. ...
  • The Right to Choose Health Care Provider and Facility. ...
  • Right to Self-Determination. ...
  • Right to Religious Belief. ...
  • Right to Medical Records.

What are the patients responsibilities? ›

Patients have the responsibility to:

Ask questions. Follow the treatment plan recommended by their practitioner. Accept the outcome of their decision if they refuse treatment or do not follow their practitioner's instructions.

What are the 10 patient responsibilities? ›

Follow the prescribed and agreed treatment plan and carefully comply with the instructions given. Accept responsibility for decisions you make regarding the treatment. Do not take medication independent of medical advice. Do not ask us to provide incorrect information, receipts, or certificates.

What are the 8 rights of the patient? ›

  • Eight Rights of. Medication Administration. The Right Person.
  • The Right Medication.
  • The Right Time.
  • The Right Dose.
  • The Right Route.
  • The Right Position.
  • The Right Documentation.
  • The Right to Refuse.

What are the six basic patient rights? ›

These 6 rights include the right patient, medication, dose, time, route and documentation. Futhermore, nurses are also urged to do the three checks; checking the MAR, checking while drawing up medication and checking again at bedside.

What are California medical patient rights? ›

Treatment should be provided in ways that are least restrictive of the personal liberty of the individual. A right to dignity, privacy, and humane care. A right to be free from harm, including unnecessary or excessive physical restraint, isolation, medication, abuse, or neglect.

What are the rights of patients in healthcare? ›

Everyone seeking or receiving healthcare in NSW has certain rights and responsibilities. These include the right to access, safety, respect, communication, participation, privacy and to comment on their care. A partnership between patients and public healthcare providers leads to the best possible outcomes.

What are the 5 rights in healthcare? ›

One of the recommendations to reduce medication errors and harm is to use the “five rights”: the right patient, the right drug, the right dose, the right route, and the right time.

What are the roles and responsibilities of patients in the healthcare system? ›

As a patient some of your key rights are to:

Be treated with professional standards by qualified and experienced staff. Expect NHS organisations to monitor and try to improve continuously the quality of their services. Be treated with dignity and respect.

What are the five responsibilities that the patient is supposed to comply with? ›

Every patient or client has the following responsibilities:

to take care of his or her health. to care for and protect the environment. to respect the rights of other patients and health providers. to utilise the health care system properly and not abuse it.

What are the three types of patient responsibility in healthcare? ›

To follow the prescribed treatment plan and carefully comply with the instructions given. To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in hospital. To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.

What is an example of patient responsibility? ›

Defining Patient Responsibility:

Patient responsibility is the portion of a medical bill that the patient is required to pay rather than their insurance provider. For example, patients with no health insurance are responsible for 100% of their medical bills.

What are the four patient rights? ›

Physicians can best contribute to a mutually respectful alliance with patients by serving as their patients' advocates and by respecting patients' rights. These include the right: To courtesy, respect, dignity, and timely, responsive attention to his or her needs.

How many rights are there for patient care? ›

The Charter systemizes patient rights into 14 concrete provisions (see Table 3).

Why is patient rights important? ›

Respecting patient rights is paramount in building trust between patients and medical professionals. It's also important in achieving positive health outcomes. However, protecting patient rights can be challenging.

Does California have a patient's Bill of Rights? ›

The Patient Bill of Rights and Responsibilities combine Title 22, California Code of Regulations, Section 70707 and other California laws; The Joint Commission; California Hospital Association; and Centers for Medicare and Medicaid Services (CMS) Conditions for Participation Requirements.

What are patient rights in California Title 22? ›

(1) Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation, disability, medical condition, marital status, registered domestic partner status, or the source of payment for care. (2) Considerate and respectful care.

What is a legally protected right of patients? ›

As a patient, you have certain rights. Some are guaranteed by federal law, such as the right to get a copy of your medical records, and the right to keep them private. Many states have additional laws protecting patients, and health care facilities often have a patient bill of rights.

What are CMS patient rights and responsibilities? ›

The patient's rights include being informed of his or her health status, being involved in care planning and treatment, and being able to request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.

What are the 5 rights of a patient? ›

One of the recommendations to reduce medication errors and harm is to use the “five rights”: the right patient, the right drug, the right dose, the right route, and the right time.

What are the three types of patient's responsibility? ›

Every patient or client has the following responsibilities:

to respect the rights of other patients and health providers. to utilise the health care system properly and not abuse it. to know his or her local health services and what they offer.

What are New York State patient rights and responsibilities? ›

Receive treatment without discrimination as to race, color, religion, sex, gender identity, national origin, disability, sexual orientation, age or source of payment. Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints. Receive emergency care if you need it.

What are examples of patient responsibility agreements? ›

Patient Responsibility I understand and agree that I am financially responsible for all charges for any and all services rendered. This includes any medical service or visit, routine examination, refraction, testing, contact lens services and any other screening ordered by the doctor or staff.

How do you determine patient responsibility? ›

Determining patient responsibility starts during the patient registration process, when the patient will be asked if they have insurance or not. If they are among the 8% of Americans without healthcare coverage, they'll be liable for the whole bill (or will have to find charity assistance).

What are patients rights and responsibilities in health and social care? ›

As a patient some of your key rights are to:

Not be discriminated against. Be treated with professional standards by qualified and experienced staff. Expect NHS organisations to monitor and try to improve continuously the quality of their services. Be treated with dignity and respect.

What the rights do residents and patient have? ›

The right to live in a caring environment free from abuse, mistreatment and neglect. The right to live without the fear of enduring physical restraint. The right to privacy. The right to receive personal care that accommodates physical, medical, emotional and social needs.


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